Privacy Policy

Last updated: May 2025

This Privacy Policy explains how Reginald Barry Benefits Support collects, uses and protects your personal data. We are committed to handling your information with care and in accordance with UK GDPR and the Data Protection Act 2018.

Please read this policy carefully. If you have any questions, contact us at support@reginaldbarry.com

1. Who We Are

Reginald Barry Benefits Support is a UK-based benefits assistance service helping British nationals who became EU residents before 31 December 2020 claim UK benefits they remain entitled to under the Withdrawal Agreement.

Address: Office 1610, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow, G3 7RH
Email: support@reginaldbarry.com

2. What Personal Data We Collect

Depending on whether you make an enquiry or become a client, we may collect:

• Full name, email address, phone number and WhatsApp number
• Spanish (or EU) residency dates and supporting documentation
• Health condition information relevant to your benefit claim
• Current UK benefit status and National Insurance details
• Banking details (only once you have formally engaged our services, for the purpose of benefit payments)
• Facebook Messenger conversation history (where you contact us via Messenger)
• Website usage data collected via cookies and the Meta Pixel

3. Lawful Basis for Processing

We process your data on the following legal bases under UK GDPR:

• Legitimate interests — for initial enquiries and assessing your eligibility
• Consent — for ongoing contact, marketing and processing health data (which is special category data requiring explicit consent)
• Contract — once you engage our services, to fulfil our obligations under our Client Agreement
• Legal obligation — for record-keeping and compliance purposes

4. How We Use Your Data

• To assess your eligibility for UK benefits
• To communicate with you about your potential or active claim
• To prepare and submit DWP applications on your behalf (with your explicit consent via our Letter of Authority)
• To liaise with the DWP and other relevant bodies on your behalf
• To maintain records of work performed on your case
• To send you relevant updates about changes to benefit rules that may affect you (only with your consent)

5. Who We Share Your Data With

We do not sell your data or share it for marketing purposes. We may share your data with:

• The Department for Work and Pensions (DWP) — when acting on your behalf with your explicit written consent via a signed Letter of Authority
• Meta (Facebook/Messenger) — as part of the messaging platform we use to communicate. Meta's own privacy policy applies to data processed through their platform
• Our internal CRM system (Teamsale) — for case management purposes, under strict data processing controls

We do not share your data with any third-party marketing companies.

6. How Long We Keep Your Data

• Enquiries that do not become clients: 24 months from last contact, then securely deleted
• Active and completed client files: 6 years after case closure, in line with UK business record-keeping requirements

7. Your Rights Under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data (subject to legal retention requirements)
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Object — object to certain types of processing, including direct marketing
• Withdraw consent — at any time where processing is based on consent
• Complain — lodge a complaint with the ICO (see below)

To exercise any of these rights, contact us at support@reginaldbarry.com. We will respond within 30 days.

8. International Data Transfers

Some of your data may be processed by Meta's servers outside the UK (including in the United States). Meta uses Standard Contractual Clauses approved by the UK Information Commissioner to ensure appropriate safeguards are in place for such transfers.

9. Cookies and Tracking

Our website uses the following types of cookies:

• Essential cookies — required for the site to function (e.g. remembering your cookie preference)
• Analytics cookies (Meta Pixel) — used to understand how visitors use the site and to improve our advertising. Only activated if you accept cookies via our cookie banner

You can accept or decline non-essential cookies using the banner on our website. Declining will not affect your ability to use the site.

10. Data Security

We take the security of your personal data seriously. We use encrypted communications, restricted access controls, and regular security reviews to protect your information from unauthorised access, loss or disclosure.

11. How to Complain

If you are unhappy with how we have handled your personal data, please contact us first at support@reginaldbarry.com. If you remain unsatisfied, you have the right to complain to the Information Commissioner's Office (ICO):

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.